Beauty Ritual Terms and Conditions

We want everyone who uses Beauty Ritual’s service and website to have a positive experience. We would recommend reading our Terms and Conditions carefully before accessing our website and booking an appointment.

You must agree to be bound by the following Terms and Conditions, in order to continue to access this website or purchase any of the services.

Product Beauty Ritual is a mobile natural nail technician and Nouveau LVL lash technician serving Reigate and the surrounding areas. In both our nail and lash service, the highest quality products are used, that have all met EU regulations and follow manufacturer’s guidelines for safer working environments.

Cleanliness is vital to us. All tools and files are disinfected after every appointment to avoid cross infection and contamination.

As we are a mobile service, and enter customer’s homes for appointments, it is important that the area we work in is clean and safe to eliminate the risk of passing on infection and contamination. By reading these Terms and Conditions, you agree to hosting a safe and clean environment for the service to take place.

We pride ourselves on being a flexible business – run by a working mother, we understand the need to be flexible to a certain degree and ask for some flexibility in return. Please read our cancellation policy for more details.

There is some aftercare needed when having the LVL lashes. You must read the aftercare form and follow the instructions. Beauty Ritual will hold no responsibility if the lashes are damaged or drop, if the aftercare instructions have not been followed.

Nail treatment used by Beauty Ritual is CND Vinylux polish, CND shellac and CND Plexigel. There is some aftercare needed for Shellac nail treatment. You are required to read and follow our aftercare instructions. Only if these instructions are followed, will the refund policy be relevant.


 Services and Booking

 All bookings for nails and lashes should be made via the website, email, Facebook, or telephone. Regular customers may book in person at the end of an appointment for their next appointment.

Once a booking request has been submitted online or through telephone, Beauty Ritual will respond within 24 hours.


A 50% non- refundable deposit of the bookings value is taken for services £45 or above. Once the deposit has been paid the booking will be confirmed.


Beauty Ritual refuses the rights to accept a booking and can restrict our service and any bookings at our own discretion.

We may also change or discontinue any of our services at any times, without notice, and without contacting the customer, or any other third-party(ies).

During your first booking, you will need to supply your name and address details, as this is a mobile service. You may be asked for further details, such as close landmarks or brief directions. These details will not be passed on or used by any third party(ies). Once these details are sent online or via telephone, they will be stored on a secure online booking system.

At your first appointment you will be asked to complete a client card and to sign the privacy policy which will be kept securely in a locked filing cabinet. Due to current laws Beauty Ritual must keep all client records for 7 years. By completing the booking form online, email or by telephone, or Facebook, you agree to these Terms and Conditions.



When booking an appointment for the value of £45 or above, a 50% non refundable deposit will be taken. In the case Beauty Ritual needed to cancel your booking and we are unable to reschedule your appointment for another time, suitable for both parties, your deposit will be refunded.

Full payment will need to be made during the appointment or as the service is completed and before Beauty Ritual’s technician leaves. Payment can be made by credit or debit card, or bank transfer. No card details will be stored on the card machine or by Beauty Ritual, and no details will be passed on to any third party(ies). In reference to bank transfer, details will appear on bank statements. This is generally name and account number. These details will not be stored on any device and will not be passed on to any third party(ies). For more detail, please read our privacy policy.


Refund policy

In the unlikely event that a nail treated by Beauty Ritual chips or the Shellac lifts within five days of the service, Beauty Ritual offers to repair free of charge as soon as is convenient for both parties. If the chip or lift is after five days of the treatment, there will be a £5 charge for the repair. Please note that this repair is only available if the aftercare instructions have been followed by the customer.


Cancellation policy

 We reserve the right to cancel or reschedule up to one hour before an appointment. Beauty Ritual may also change a product without notice, and without contacting the customer. At Beauty Ritual, we understand that our customers have busy lives and need to change appointments sometimes. However, please allow 48 hours’ notice when cancelling or rescheduling an appointment.

Due to Covid 19 regulations, last minute cancellations can longer be filled short notice. Any appointment cancelled within 24 hours noticed will be charged at 100% of the booking value.  


General customer information

Beauty Ritual does not have any obligation to update, amend or clarify information on the website or regarding a product, unless required to by law. A breach or violation of any of the terms and conditions will result in an immediate termination of correspondence and services between yourself and Beauty Ritual.

 In addition to other prohibitions set out in the Terms and Conditions, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; or to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website and business.

This policy is effective as of November 2019. It is effective until or unless we decide to terminate it.

If you no longer agree to our Terms and Conditions, please contact us immediately.

At Beauty Ritual, we reserve the right, at our sole discretion, to update, change or replace these Terms and Conditions and any policies, at any time, and without any notice to any third party(ies).

Please check our website intermittently, to check for any changes. You will be able to view the most updated Terms and Conditions at any time. These terms and conditions are subject to judicial and commercial law. If you have a query or complaint, you can contact:


Cookies Policy

Cookies are a file that asks permission to be placed on your computer so that it can analyse web traffic and store the history of sites you have visited. It will remember your likes and dislikes by looking at your history information, and tailor responses on your computer to tailor to your needs.

At Beauty Ritual, we use cookies to identify which pages on our sites are being used, which are the most popular, which are not visited at all, and other relevant information. This helps us to make improvements to our website and continue to adapt to our customer’s needs. These ‘traffic log cookies’ are only used for statistical purposes, and data is removed from the system once it has the information that it needs.

We also use obligatory cookies, which are required for the operation of our website. These are cookies that help to keep your payment details encrypted, for example, or allow you to order products from the site.

A cookie does not give us access to your computer or any information you have not shared with us. You can choose to accept or decline cookies but bear in mind that most web browsers automatically accept cookies. You can modify your browser to decline cookies, but this could stop you from getting the most out of our website.