Beauty
Ritual Terms and Conditions
We want
everyone who uses Beauty Ritual’s service and website to have a positive
experience. We would recommend reading our Terms and Conditions carefully
before accessing our website and booking an appointment.
You must
agree to be bound by the following Terms and Conditions, in order to continue
to access this website or purchase any of the services.
Product
Beauty Ritual is a mobile natural nail technician and Nouveau LVL lash
technician serving Reigate and the surrounding areas. In both our nail and lash
service, the highest quality products are used, that have all met EU
regulations and follow manufacturer’s guidelines for safer working
environments.
Cleanliness
is vital to us. All tools and files are disinfected after every appointment to
avoid cross infection and contamination.
As we are a
mobile service, and enter customer’s homes for appointments, it is important
that the area we work in is clean and safe to eliminate the risk of passing on
infection and contamination. By reading these Terms and Conditions, you agree
to hosting a safe and clean environment for the
service to take place.
We pride
ourselves on being a flexible business – run by a working mother, we understand
the need to be flexible to a certain degree and ask for some flexibility in
return. Please read our cancellation policy for more details.
There is
some aftercare needed when having the LVL lashes. You must read the aftercare
form and follow the instructions. Beauty Ritual will hold no responsibility if
the lashes are damaged or drop, if the aftercare instructions have not been
followed.
Nail
treatment used by Beauty Ritual is CND Vinylux
polish, CND shellac and CND Plexigel. There is some aftercare needed for
Shellac nail treatment. You are required to read and follow our aftercare
instructions. Only if these instructions are followed, will the refund policy
be relevant.
Services and Booking
All bookings for nails and lashes should be
made via the website, email, Facebook, or telephone. Regular customers may book
in person at the end of an appointment for their next appointment.
Once a
booking request has been submitted online or through telephone, Beauty Ritual
will respond within 24 hours.
A 50% non-
refundable deposit of the bookings value is taken for services £45 or above.
Once the deposit has been paid the booking will be confirmed.
Beauty
Ritual refuses the rights to accept a booking and can restrict our service and
any bookings at our own discretion.
We may also
change or discontinue any of our services at any times, without notice, and
without contacting the customer, or any other third-party(ies).
During your
first booking, you will need to supply your name and address details, as this
is a mobile service. You may be asked for further details, such as close
landmarks or brief directions. These details will not be passed on or used by
any third party(ies). Once
these details are sent online or via telephone, they will be stored on a secure
online booking system.
At your first
appointment you will be asked to complete a client card and to sign the privacy
policy which will be kept securely in a locked filing cabinet. Due to current
laws Beauty Ritual must keep all client records for 7 years. By completing the
booking form online, email or by telephone, or Facebook, you agree to these
Terms and Conditions.
Payment
When booking
an appointment for the value of £45 or above, a 50% non
refundable deposit will be taken. In the case Beauty Ritual needed to
cancel your booking and we are unable to reschedule
your appointment for another time, suitable for both parties, your deposit will
be refunded.
Full payment
will need to be made during the appointment or as the service is completed and
before Beauty Ritual’s technician leaves. Payment can be made by credit or
debit card, or bank transfer. No card details will be stored on the card
machine or by Beauty Ritual, and no details will be passed on to any third party(ies). In reference to bank
transfer, details will appear on bank statements. This is generally name and
account number. These details will not be stored on any device and will not be
passed on to any third party(ies).
For more detail, please read our privacy policy.
Refund
policy
In the
unlikely event that a nail treated by Beauty Ritual chips or the Shellac lifts
within five days of the service, Beauty Ritual offers to repair free of charge
as soon as is convenient for both parties. If the chip or lift is after five
days of the treatment, there will be a £5 charge for the repair. Please note
that this repair is only available if the aftercare instructions have been
followed by the customer.
Cancellation
policy
We reserve the right to cancel or reschedule
up to one hour before an appointment. Beauty Ritual may also change a product
without notice, and without contacting the customer. At Beauty Ritual, we
understand that our customers have busy lives and need to change appointments
sometimes. However, please allow 48 hours’ notice when cancelling or
rescheduling an appointment.
Due to
Covid 19 regulations, last minute cancellations can longer be filled short
notice. Any appointment cancelled within 24 hours noticed will be charged at
100% of the booking value.
General
customer information
Beauty
Ritual does not have any obligation to update, amend or clarify information on
the website or regarding a product, unless required to by law. A breach or
violation of any of the terms and conditions will result in an immediate
termination of correspondence and services between yourself and Beauty Ritual.
In addition to other prohibitions set out in
the Terms and Conditions, you are prohibited from using the site or its
content: for any unlawful purpose; to solicit others to perform or participate
in any unlawful acts; to violate any regulations, rules, laws, or local
ordinances; to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; to harass, abuse, insult, harm, defame,
slander, disparage, intimidate, or discriminate based on gender, sexual
orientation, religion, ethnicity, race, age, national origin, or disability; to
submit false or misleading information; or to upload or transmit viruses or any
other type of malicious code that will or may be used in any way that will
affect the functionality or operation of the website and business.
This policy
is effective as of November 2019. It is effective until or unless we decide to
terminate it.
If you no
longer agree to our Terms and Conditions, please contact us immediately.
At Beauty
Ritual, we reserve the right, at our sole discretion, to update, change or
replace these Terms and Conditions and any policies, at any time, and without
any notice to any third party(ies).
Please check
our website intermittently, to check for any changes. You will be able to view
the most updated Terms and Conditions at any time. These terms and conditions
are subject to judicial and commercial law. If you have a query or complaint,
you can contact: hello@beautyritual.co.uk
Cookies
Policy
Cookies are
a file that asks permission to be placed on your computer so that it can
analyse web traffic and store the history of sites you have visited. It will
remember your likes and dislikes by looking at your history information, and
tailor responses on your computer to tailor to your needs.
At Beauty
Ritual, we use cookies to identify which pages on our sites are being used,
which are the most popular, which are not visited at all, and other relevant
information. This helps us to make improvements to our website and continue to
adapt to our customer’s needs. These ‘traffic log cookies’ are only used for
statistical purposes, and data is removed from the system once it has the information
that it needs.
We also use
obligatory cookies, which are required for the operation of our website. These
are cookies that help to keep your payment details encrypted, for example, or
allow you to order products from the site.
A cookie
does not give us access to your computer or any information you have not shared
with us. You can choose to accept or decline cookies but bear in mind that most
web browsers automatically accept cookies. You can modify your browser to
decline cookies, but this could stop you from getting the most out of our
website.